How we ship — and what happens if it doesn't fit.
Two short policies. Read the part that applies to you, or skim the headings if you just need an answer fast.
Shipping
How fast
Orders ship within 2 business days of payment, from our Abbotsford, BC warehouse via Canada Post. Most Canadian addresses receive their order within 3 to 7 business days from the day it ships.
Where we ship
All Canadian provinces and territories. We do not currently ship outside Canada.
Cost
Shipping is calculated at checkout based on your delivery province and any heavy items in your cart. We are working with Canada Post on commercial rates — until that is live, the rates you see at checkout are the published zone rates we pay ourselves.
Oversized items
Some parts (awnings, fridges, certain frame pieces) are too big or heavy for standard parcel service. For those we will quote freight by email after you place the order — we will never charge you more than the quoted amount without your approval, and you can cancel for a full refund if the quote does not work.
Tracking
You will receive a tracking number by email the moment your order ships. If you do not see it, check your spam folder first, then email [email protected] and we will resend.
Local pickup
If you are in the Lower Mainland, choose Local Pickup at checkout to skip shipping costs. We will email you when your order is ready to collect from our Abbotsford, BC location at 30686 Matsqui Pl.
Returns
The short version
- 14 days from the day you receive the item
- Unused, in the original packaging
- 10% restocking fee
- You pay the return shipping
- Defective items are replaced at no cost to you
What is non-returnable
Electrical parts and special-order items cannot be returned. If you are unsure whether a part is electrical or special-order before you order, email [email protected] first and we will confirm.
How to start a return
- Email [email protected] within 14 days with your order number and which item you want to return.
- We will email you a Return Authorization (RA) number and the address to ship to. Do not ship anything back without an RA — we may not be able to credit you for it.
- Pack the item in its original packaging, include the RA number, and ship via the carrier of your choice.
- Once we receive and inspect the return (usually 1 to 2 business days after it arrives), we will issue a refund minus the 10% restocking fee to your original payment method.
Defective items
If a part arrives defective, email us within 14 days at [email protected] with photos and your order number. We will replace it at no cost to you — including covering the return shipping. We will also work with the supplier on warranty claims after the 14-day window if needed.
Wrong item shipped
On us. Email us and we will send the correct part with a prepaid return label for the wrong one.