How can we help?
Browse the most common questions, or send us a message and we will respond within one business day.
- Phone
- 604-776-5677
- [email protected]
- Hours
- Mon–Fri 8:30am–5pm PST
Frequently asked
How long does shipping take?
Orders ship within 2 business days from our Abbotsford, BC warehouse. Most Canadian addresses receive their order within 3–7 business days via Canada Post. We send a tracking number when your order leaves the warehouse.
Do you ship outside of Canada?
Right now we ship to all Canadian addresses only. International shipping is not available yet.
What is your return policy?
Returns accepted within 14 days of delivery, in unused condition and original packaging. A 10% restocking fee applies and return shipping is paid by the customer. Electrical parts and special-order items are non-returnable.
What if the part is defective?
Contact us within 14 days at [email protected] with the order number and a brief description. Defective items are replaced at no cost to you — we cover the return shipping.
Where are you located?
We are at 30686 Matsqui Pl, Abbotsford, BC V2T 6L4 — a real shop, not a drop-ship warehouse. Shop RV Parts is a division of Grampa’s RV, the full-service repair and maintenance shop next door. Stock is shipped from this location across Canada and is available for local pickup.
Can I pick up my order locally?
Yes — local pickup is available at our Abbotsford, BC location (30686 Matsqui Pl). Choose “Local pickup” at checkout and we will email you when your order is ready.
Need the part installed?
Our parent business Grampa’s RV runs a full-service repair shop at the same Abbotsford, BC location. Call their service centre at 604-855-9666 or visit grampasrv.com to book installation, warranty work, insurance repairs, or bodywork.
What payment methods do you accept?
Interac e-Transfer to [email protected] (auto-deposit — no security question needed). Credit-card checkout is coming soon — we are finalizing our merchant account.
The part I want shows “Request a Quote” — why no price?
Some items need a custom quote based on shipping size, current supplier pricing, or configuration. Click “Request a Quote” on the product page and we will reply within one business day.
I am not sure which part fits my RV. Can you help?
Yes. Use the contact form below or call us with your RV make, model, and year along with what you are trying to fix. We will point you to the right part.
My item is out of stock. What happens to my order?
We will contact you with the expected restock date. You can wait for the part, switch to an alternative, or request a full refund.
Do you offer wholesale or dealer pricing?
Yes, on a case-by-case basis. Send us a message via the contact form below with your business details and we will follow up.